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1. CLOSE Ticket - Not heard within
1. PO Down 19/03/2024
1.Multi-Factor Authentication / MFA - Bulk reset
1.Multi-Factor Authentication / MFA - PharmRefer
Claims & Invoices
Contract Manager
COVID / Housebound Records
COVID / Immuniser Pending
COVID / Multiple Users Unable to Login
COVID / Notification Query
COVID / Outage
COVID / Password Reset
COVID / Permissions
COVID / PID Access
COVID / Regional Lead Signpost
COVID / Reports
COVID / Security Word
COVID / Setting up New Site
COVID / Setting up New Users
COVID / Side Services (Batch management, care homes
COVID / System Error
COVID / Technical Specifications
COVID / Temporarily Disabled
Enrolment
Enrolment / National Pharmacy First
Enrolment / Superseding
Enrolment / User Cannot Enrol
Funding
Funding / VAT change
GDPR Query
GP - Not My Patient
Information Governance Query
License Queries
Masterclass
MYS Portal
MYS Portal / MYS - Contraception
MYS Portal / MYS - COVID
MYS Portal / MYS - Hypertension
MYS Portal / Pharmacy First
MYS Portal / Stop Smoking
NHS Mail
NHS Mail / Not My Patient
Notification
Notification / Commissioner Query
Notification / First of Type
Notification / GP Not Receiving
Organisation / MESH mailbox
Pharmacy First
Pharmacy First / GP Notification Not Attempting to Send 08/02/2024
PharmAlarm
PharmRefer / Clinical Query
PharmRefer / General Query
PQS Assessments
Provider Pays
Provider Pays / Accounts Queries
Provider Pays / Confirm Registration
Provider Pays / DoS Switch
Provider Pays / Finance queries
Provider Pays / Head Office ODS code
Provider Pays / HO Account Details
Queries from Dev
Queries from PST
Reports
Services
Services / DM&D Formulary
Services / Flu 2023/24
Services / Links
Services / Moving Templates
Services / National Contraception
Services / National Hypertension
Services / National Pharmacy First
Services / National Stop Smoking
Services / NMS Service
Services / Pre-Consult
Services / PST Signpost
Services / QRISK
System
System - EULA Update
System / Browser Issue
System / ITK Integration Error
System / Reminder Email
System / System Slowdown
System / Technical Query
User Accounts
User Accounts / Auto-disable Security Words
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