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1. CLOSE Ticket - Not heard within
Claims & Invoices
Claims & Invoices / Funding end date extension
Claims & Invoices / MYS - Hypertension
Claims & Invoices / MYS - Stop Smoking
Contract Manager
COVID
COVID / 119 Referral
COVID / Co-administration service
COVID / Dev
COVID / DISABLED XO
COVID / Emis Integration
COVID / Error With Saved Record
COVID / FLU service
COVID / FLU service (P4) – Batch Management
COVID / Help Guides
COVID / Housebound Records
COVID / Immuniser Pending
COVID / Multiple Users Unable to Login
COVID / Notification Query
COVID / Outage
COVID / Password Reset
COVID / Payments – MYS not matching Pinnacle
COVID / Permissions
COVID / PID Access
COVID / Regional Lead Signpost
COVID / Reports
COVID / Security Word
COVID / Setting up New Site
COVID / Setting up New Users
COVID / Side Services (Batch management, care homes
COVID / System Error
COVID / Technical Specifications
COVID / Temporarily Disabled
DOS Delayed Switches
Enrolment
Enrolment / Practitioner Name No Longer Selc
Funding
GDPR Query
General Query
GP - Not My Patient
Information Governance Query
License Queries
NHS Mail
NHS Mail / Not My Patient
NHS Mail / TympaHealth
Notification
Notification / NHS.net not receiving
PharmAlarm
PharmRefer / Clinical Query
PharmRefer / General Query
PQS Assessments
Provider Pays
Provider Pays / Accounts Queries
Provider Pays / Confirm Registration
Provider Pays / DoS Switch
Provider Pays / Head Office ODS code
Provider Pays / HO Account Details
Provider Pays / Provider Pays - Finance queries
Queries from Dev
Queries from PST
Reports
Services
Services / Flu 2023/24
Services / GP CPCS Greater Manchester
Services / Hypertension
Services / Links
Services / National Contraception
Services / National Smoking
Services / National Stop Smoking
Services / Pre-Consult
Services / PST Signpost
Services / QRISK
System
System - EULA Update
System / Browser Issue
System / Information Governance
System / ITK Integration Error
System / Lloyds IE Issue
System / Log4J query
System / NHSD Vulnerability Check
System / NIMS Error - 30/09/2021
System / Reminder Email
System / System Slowdown
System / Technical Query
User Account / Emis Web Integration
User Accounts
User Accounts / Auto-disable Security Words
User Accounts / Head Office Now Linked
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